Answer:

You will get a "duplicate account" error if you try to register for an F5 Certified account (and F5 Candidate ID) using the same email address as one that already exists in the system.

There are two primary reasons why you may see this error:

1. You are trying to create a new account because you cannot remember your F5 Candidate ID, or password; or,
2. You have an old account from our previous candidate management system, but have never logged into our new system.

If you cannot remember your account information please use the automated recovery tools provided by the candidate portal. How do I reset my F5 candidate portal password or retrieve my Candidate ID?

If you continue to have problems, you may have missed our emails about claiming your existing account on the candidate portal when we migrated in 2016 and need to follow the account activation process. How do I reclaim my old certification account on the current Candidate Portal?